Patient Support Rep/Insurance Verification-Bilingual
READ THE JOB DESCRIPTION. I NEED SOMEONE WITH EXPERIENCE!!!!
In this role, the Patient Support Representative will obtain demographic, insurance, and medical information while maintaining patient satisfaction and a good image for the company. Effective completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.
Primary Functions: (Patient Support Representative/ Reservation Center)
• Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing.
• Scheduling patients into applicable medical appointments.
• Transferring patient calls to appropriate departments.
• May create and run miscellaneous reports as directed by the Reservation Center Lead and/or the Patient Support Representative III.
• Inputs patient registration information into computer system and verifies accuracy of data entered.
• Prepares required forms for signature by patient or family member as needed.
• Requests and collects co-pays and deposits, and issues receipts at time of payment as needed.
• Discusses financial arrangements with incoming patients and/or family members and explains billing and collections policies.
• Communicates with medical/clinical personnel regarding patient access, inter-facility transfers, reimbursement issues, authorization requirements, etc.
• May verify patient insurance coverage and obtain and track authorizations for procedures to be performed.
• Carries out other duties as assigned.
Qualifications
High School diploma or GED equivalent.
• Minimum six (6) months customer service or office/administration environment experience.
• Requires a valid Texas Driver’s License, appropriate driving record and auto
liability insurance that meets the minimum required by State of Texas statute.
• Mental and physical health sufficient to meet the demands of the position.
• Must be able to adhere to all client related policies and procedures including confidentiality.
Required Skills:
• Pertinent questioning and listening skills that support effective telephone etiquette.
• Demonstrated human relation and effective communication skills a must
• Experience with EMR software preferred.
• Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• The ability to work effectively under pressure.
• Superior organizational and problem solving skills
• Spanish speaking preferred but not required
Pay $14.00 hr. Pay depends on experience.