Stone Bridge Personnel
Customer Service Representative Kilgore, Texas
Customer Service Representative
Looking for someone that is not a job hopper.
Not looking for call center. fast food, medical, convenient store or hotel workers.
Pay $13.00 to $15.00 hr.
Drilling and Excavating tool company Located in Kilgore
Company provides quality products with the finest materials available with high production standards. Commercial, Residential and Municipal Construction with customers worldwide.
Clerk Job Responsibilities:
- Responsible for maintaining a high level of professionalism with customers via phone and email.
- Serves customers by providing information, responding to requests, resolving problems, and collecting information.
- Provides information to customers by verifying understanding of request, answering questions, and offering assistance where available.
- Initiates service by detailing requests with follow up to the appropriate resources.
- Uses telephones and computers to communicate with customers while being aware of their needs.
- Placing or Canceling orders.
- Handle data heavy calls where detailed notes are essential.
- Improves quality results by evaluating processes and recommending changes.
- Maintains extensive physical and digital filing systems.
Customer Service Clerk Qualifications / Skills:
- Microsoft Office skills; Word, Excel and Outlook
- Heavy attention to detail
- Excellent verbal and written communication skills
- Customer service
- General math skills
- Promoting process improvement
- Ability to learn and adapt as job requires
- Ability to stop and start projects based on priority
- GED or High School Diploma required
- Prolonged periods of sitting at a desk and working on a computer.